7am – 5pm, Mon – Friday Please call us on 087 230 0103
After Hours and Weekends Please Email us here email@example.com
Click here to log a support ticket or check an existing ticket
NEXUS SUPPORT DESK
NEXUS SUPPORT PORTAL
HOW DO I CHECK MY ACCOUNT:
Need to check your usage, account status and package?
Login to our user portal here:
(By default your username is your email and your password is your cellnumber, you can change the password once logged in)
WHAT IS MY WI-FI LOGIN?
Generally the TENDA router supplied will have login details detailed under the unit.
Or contact support for assistance.
WHAT DNS SERVERS SHOULD I USE?
We recommend Google Free DNS servers:
Or you can use OpenDNS
WHAT SMTP OUTGOING EMAIL SERVER MUST I USE?
In your email client, use smtp.nexus-net.co.za for outgoing emails. No authentication details are needed if used on our network. Use standard port 25.
NOTE: if using a mobile device, rather use the SMTP server of your email provider, this, used with authentication allows email to be send at anytime, even if on different networks, hotspots etc.
Customer Debit Order Authority Form
(click here if you wish to pay by debit order)
Acceptable Usage Policy
(click here for terms of usage, restrictions and similar information)
(if you have a Ubiquiti Uni-Fi Wi-Fi System Managed by our Cloud Controller)
(if you have a Ubiquiti UNMS System Managed by our Cloud Controller)
(Login and manage your VOIP line)
(if you have an account on our PRTG Network Monitor Service)
Looking for a Fibre Service, we offer fibre over all these
For network updates and important notices:
HOLIDAY SUPPORT DESK HOURS
NEXUS-NET WILL BE CLOSED FROM 14 December 2018 to 7 January 2019
Our support desk will be open Monday to Friday on all working days
except the 31st December and 2nd January
• After hours, please email support, you can expect a response in 3-5 hours
• On site callouts will not be possible except on working days
• All wireless and fibre services are ‘next business day support
• No New installations will be done during this closed period
NEXUS.NET Wired and Wireless CC
Suite 6, Burlington Arcade, 393-409 Main Road
Wynberg, Cape Town
PO Box 30851
Office: 087 230 0103 Fax: 086 532 4537
Available from 7am – 5pm weekdays only
NEXUS SUPPORT DESK NUMBER: 087 230 0103
Nexus © 2018 • Website by Ginjared Design